Khang Nguyen

Work Experiences

University of Houston, College of Natural Sciences and Mathematics
IT Desktop Support

Houston, TX
Mar 2025 – Present

Delivered assistance to faculty and students across various OSs, ensuring compliance with policies and risk management
Generated daily e-commerce reports for accounting/auditing while supporting operational workflows and administration

University of Houston, Campus Recreation and Wellness Center
Front Desk Assistant

Houston, TX
Sept 2024 – Feb 2025

Provided customer service by welcoming over 400 daily patrons at the campus gym and answering any inquiries
Handled 10+ patron issues per shift, ranging from membership concerns and lost items to escalated cases.
Assisted with 5+ intramural/club sports events by preparing equipment, setting up courts, and coordinating team check-ins

Cloud Resume Challenge | AWS S3, CloudFront, Route53

July 2025 – Aug 2025

Hosted a resume using AWS services to gain hands-on experience and skillsets that mirror real-world daily work
Uses an S3 bucket which is distributed globally through CloudFront with Origin Access Control (OAC)
Includes monitoring and alerting systems using CloudWatch and a CI/CD pipeline to automate workflow

Home Lab Running Active Directory | VirtualBox, Windows Server 2019, PowerShell

June 2025 – July 2025

Deployed a virtualized AD domain with dual NICs to support secure inter-VM networking and external connectivity
Implemented core Windows network services entirely within the lab environment and included internet-facing routing features
Automated large-scale user provisioning with PowerShell, running a bulk script to generate 1,000+ AD user accounts and OUs

College Apartment Network Design | Microsoft Visio, Packet Tracer

Nov 2024 – Dec 2025

Designed an efficient, secure, and scalable infrastructure for a 162 unit, 8-floor university housing
Mapped the physical layout of WAPs, ethernet drops, and 2.4/5GHz wireless coverage across all floors
Configured segmented networks using VLANs and DHCP in Packet Tracer and Windows Server, simulating IP routing

Student Council
Ambassador

Houston, TX
Oct 2022 – May 2024

Represented an 800+ student body and collaborated on school-wide initiatives to foster school spirit
Facilitated communication between students and administration, voicing feedback for event planning and club support

Tennis Club
Captain

Houston, TX
Aug 2022 – May 2024

Led weekly tennis practices, developing training schedules and fostering a team culture focused on growth
Directed coordination between coaches and athletes during tournaments and matches, ensuring zero logistical issues